Works

Sports & Hospitality / Experience Design

VELTEX SHIZUOKA — Customer Experience Initiative

Joined B.LEAGUE club VELTEX SHIZUOKA’s customer-experience initiative from Phase 01 — redesigning the game-day experience itself.

Corporate Hospitality / Executive Dining

US Investment Bank — Office Hospitality Operations

Integrated operation of executive dining and an office café at a major US investment bank in Tokyo — finance-grade standards implemented in Japan.

Resort F&B / Seasonal Operations

Hakuba Ski Resort — F&B Operations Support

Supporting F&B operations at a Hakuba ski resort — resort-grade dining for both inbound and domestic guests.

Corporate Hospitality / Office Café

US Financial Institution — Office Café Operations

Running the in-office café of a US financial institution in Tokyo — balancing quality, speed, and experience for daily use.

Business Development / Startup Partnering

SMB New-Business Launch Support

Hands-on launch support for new businesses across food, pet services, and primary industry — proving a 4-phase support model.

Corporate F&B / Office Hospitality

Enterprise Office Relocation — F&B Project Management

End-to-end project management of the F&B function for a large enterprise office relocation — from design support to operational rollout at 1,000+ scale.

Regional Revitalization / Local Value Creation

Eastern Hokkaido — Regional Revitalization Co-Creation

Co-creating with municipalities and a town-development company in eastern Hokkaido — building primary-industry-rooted ventures that cycle tourism and the local economy.

AI・AX・DX / Field Ops

One Engine for Every Site — Standardizing Procurement so New Clients Are Just Data

We standardized per-client procurement into a single engine where new clients are added as data. Order channels are pluggable adapters, double-ordering is prevented automatically, and new sites onboard by configuration alone.

AI・AX・DX / Internal Ops

Making Meeting Memory Compound — AI That Prepares the Next Agenda for You

An internal DX where meeting notes are accumulated and read by an AI agent with full context — cutting the busywork of minute-taking and follow-up, and eliminating dropped action items.

AI / AX / DX / Internal Operations

Building an In-House Payables Management System — Redesigning Payment Operations with AI and Automation

A MUSICO internal finance DX case: we redesigned the entire payables process—from invoice intake to payment-file creation—with generative AI and automation, turning a manual, person-dependent workflow into a system where AI does the groundwork and people make the final call.